All brands have free access to respond to customer questions on HomeDepot.ca through the Bazaarvoice Connections Basic portal.
For every Home Depot Canada customer who has a question or feedback about your product, hundreds - even thousands - are listening.
Home Depot Canada benchmarks:
- Our expected SLA is a 48hr response time in order to maintain engagement
- Maintain a 99% response rate
Getting Started:
- To learn more or sign up for this paid program visit https://resources.bazaarvoice.com/brand-invite-ca-home-depot.html
- Click “Get Started”
- Fill out the form and select the “Answer Questions” check box
- Click “Send”
- Within 48 hours a member of the Bazaarvoice team will reach out to discuss details, pricing, timeline, and work with the vendor to launch the campaign
- The enrollment process will take 7-10 business days
Benefits:
- When customers engage with Q&A there is a:
- 114% lift in conversion
- 30% decrease in returns
- And you can:
- Make a connection with your customers
- Turn customer feedback into action
Additional Resources:
- Connections Overview
- What is Connections? Video
- Connections sign-up training video
- Connections support: connections@bazaarvoice.com
Best practices for responding to customer questions:
